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Labuan, Malaysia

Level 7(A), Main Office Tower, Financial Park Labuan Complex, Jalan Merdeka, 87000 W.P. Labuan, Malaysia

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Lot 10.02, Level 10, Menara BRDB, 285 Jalan Maarof, 59000 Kuala Lumpur, Malaysia

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Deposit, Withdrawal & Trading

How to deposit, withdraw cryptocurrencies, and trade on Fusang Exchange.

Deposits & Withdrawals

How do I make a cryptocurrency deposit?▼

Cryptocurrency deposits follow a two-step process:

  1. External Wallet → Fusang Custody: Send your cryptocurrency from your external wallet to your Fusang Custody (Vault) wallet address
  2. Fusang Custody → Exchange: Transfer the deposited funds from your Vault wallet to your Exchange wallet to make them available for trading

Ensure you are sending the correct cryptocurrency to the corresponding wallet address. Sending the wrong asset type to a wallet address may result in permanent loss of funds.

How do I make a withdrawal of cryptocurrencies?▼

Cryptocurrency withdrawals follow a two-step process:

  1. Exchange → Custody: Transfer funds from your Exchange wallet to your Vault wallet
  2. Custody → External Wallet: Initiate a withdrawal from your Vault wallet to your external wallet address

Withdrawals are subject to your wallet's policy settings (whitelisted addresses, volume caps, frequency limits). Ensure the destination address is correct before confirming.

What currencies does Fusang support?▼

Fusang currently supports the following cryptocurrencies:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Chainlink (LINK)
  • Uniswap (UNI)
  • USD Coin (USDC)

Additional assets may be added in the future. Check the platform for the most up-to-date list of supported currencies.

What are the deposit and withdrawal fees?▼

Fee structure for deposits and withdrawals:

| Operation | Fee |
| -------------------------- | -------------------------------------- |
| Deposit to Vault | No fee |
| Vault to Exchange transfer | No fee |
| Exchange to Vault transfer | No fee |
| Withdrawal from Vault | Network fee (varies by cryptocurrency) |
| Vault custody fee | Currently waived |

Network fees for withdrawals vary depending on the cryptocurrency and current network conditions.

What are the deposit and withdrawal processing times and cut-off times?▼

Processing times depend on the cryptocurrency and network conditions:

  • Deposits: Confirmed after the required number of blockchain confirmations (varies by asset)
  • Withdrawals: Processed during business hours, subject to review for large amounts
  • Internal transfers (between Vault and Exchange wallets): Processed immediately

Withdrawals submitted outside business hours will be processed on the next business day.

How do I create an additional wallet?▼

To create an additional wallet:

  1. Log in to your Fusang Vault account
  2. Navigate to Wallet Management
  3. Select "Create New Wallet"
  4. Choose your wallet template:
  • Frozen: 1 whitelisted address, 1 transaction/day, up to 50% volume cap
  • Secure: Up to 5 whitelisted addresses, 10 transactions/day, no volume cap
  • Flash: Unlimited addresses, unlimited daily transactions, no volume cap
  1. Configure your wallet policies
  2. Confirm creation

You can create multiple wallets to separate funds for different purposes or risk profiles.

Can I transfer fiat currency from a third-party's bank account?▼

No. For compliance and anti-money laundering purposes, fiat currency transfers must originate from a bank account held in the same name as your Fusang account. Third-party transfers are not accepted.

What types of Bitcoin wallet addresses are supported for withdrawals?▼

Fusang supports the following Bitcoin address formats for withdrawals:

| Address Format | Supported |
| -------------------------------------------- | --------- |
| P2PKH (Legacy, starting with "1") | Yes |
| P2SH (starting with "3") | Yes |
| P2TR (Taproot, starting with "bc1p") | No |
| P2WPKH (Native SegWit, starting with "bc1q") | No |

Please ensure your withdrawal address uses a supported format. If your external wallet provides an unsupported address format, you may need to generate a compatible address.

Trading

What is Fusang Exchange?▼

Fusang Exchange is a fully-licensed digital securities exchange focused solely on digital assets. It operates under the regulatory oversight of the Labuan Financial Services Authority (Labuan FSA) in Malaysia.

The exchange provides a regulated marketplace for trading digital securities, cryptocurrencies, and tokenised assets, with institutional-grade infrastructure including real-time settlement and custody services.

Why do I see an 'Application failed' error page?▼

If you encounter an "Application failed" error page, try the following troubleshooting steps:

  1. Clear your browser cache and cookies
  2. Try accessing the platform using a different browser
  3. Check your internet connection
  4. Disable any VPN or proxy services that might interfere with the connection
  5. If the issue persists, contact our support team at support@fusang.co

This error is typically caused by browser compatibility issues or network connectivity problems.

What are the trading fees?▼

Trading fees on Fusang Exchange:

| Asset Type | Maker Fee | Taker Fee |
| ---------------- | --------- | --------- |
| Cryptocurrencies | 0.10% | 0.20% |

Maker fees apply when you add liquidity to the order book (limit orders that are not immediately filled). Taker fees apply when you remove liquidity from the order book (market orders or limit orders that are immediately filled).

Contact Support

Email

support@fusang.co

Hours

Monday - Friday, 09:00 - 18:00 HKT

If you can't find what you're looking for, our support team is here to help.

How do I download my account statements?▼

To download your account statements:

  1. Log in to your Fusang Exchange account
  2. Navigate to the Account menu
  3. Select "Statements" or "Reports"
  4. Choose the date range for your statement
  5. Select the format (PDF or CSV)
  6. Click "Download"

Statements include your complete transaction history for the selected period.

Is there a mobile trading app for Fusang Exchange?▼

A dedicated mobile trading app is not currently available. However, the Fusang Exchange web platform is accessible via mobile browsers and is designed to be responsive for mobile devices.

A native mobile application is planned for future development. Announcements will be made when it becomes available.