Manage your Fusang account, user roles, wallets, and security settings.
If you have lost access to your authenticator app, please contact our support team at support@fusang.co. You will be required to undergo identity verification via a Zoom call before new 2FA credentials can be issued. This process ensures that only the rightful account owner can reset their authentication.
No. Account sharing is strictly prohibited for security and compliance reasons. Each account is linked to a verified identity through our KYC process. Sharing account credentials may result in account suspension or closure.
If you suspect unauthorised access to your account:
Report any suspicious activity as soon as possible to minimise potential impact.
To reset your password:
If you do not receive the email, check your spam/junk folder or contact support.
Our support team is available Monday to Friday, 09:00 - 18:00 HKT (Hong Kong Time). Emails received outside business hours will be responded to on the next business day.
To update your profile, address, contact number, or email:
Some changes (such as name or email) may require additional verification for security purposes.
Corporate accounts support two levels of user access:
To change user roles, the Super User must log in and navigate to User Management to modify the relevant user's access level.
Wallet-level roles control access to individual wallets:
Users can hold different roles across different wallets, providing flexible access control for your organisation.
Wallet policies allow you to set controls on transactions. Configurable parameters include:
Three wallet templates are available, each with distinct security characteristics:
| Feature | Frozen Wallet | Secure Wallet | Flash Wallet |
| --------------------- | ------------- | ------------- | ------------ |
| Whitelisted addresses | 1 | Up to 5 | Unlimited |
| Daily transactions | 1 | Up to 10 | Unlimited |
| Volume cap | Up to 50% | No cap | No cap |
Choose the wallet type that best matches your usage patterns and security requirements.
Permissions operate at two levels:
Account Level:
Wallet Level:
A user can have different wallet-level roles across different wallets. For example, a user might be a Signer on one wallet and a Viewer on another. There is no limit to the number of users per vault account.
These policies provide granular control over wallet usage to match your organisation's risk management requirements.
Your assets are protected through Fusang Vault, which provides:
All assets are held in segregated custody, ensuring your holdings are protected even in adverse circumstances.
