Fusang Vault and Fusang Exchange platforms operate on a 24/7 basis with some specific services of the platforms operating on business hours scheduled such as the following:

  • Inquiries & Technical Support Monday-Fridays, 09:00-18:00 (Hong Kong Time) (Excluding Labuan Public Holidays)
  • Fusang Vault Platform account changes i.e. Client information, Wallet Information, Policy Amendments, Addition of Users, Removal of Users, etc. Monday-Fridays, (Hong Kong Time) (Excluding Labuan Public Holidays)