Why can't I submit my proof of address?

Frequent issues when submitting proof of address

    Common issues reported when submitting the proof of address document:
    Error Reason Fix
    Bad image upload Unable to extract data due to bad image quality

    Resubmit a higher quality image file

    Make sure it reflects your accurate name, address and issue date clearly

    Invalid document date Document was not issued within the past three months Make sure it has been issued in the past 3 months
    Invalid document type Submitted document is not acceptable.

    Make sure it is an utility bill, mobile phone bill or a bank statement

    Make sure the name on your Passport or National Identity card is an exact match on the proof of address

    Make sure it is in English/ Latin characters