I am a buy-and-hold investor. My wallet was created using “Frozen” wallet template. Now I want to withdraw all my holdings. But your system pre-set daily transaction cap at 50%.

Our system is designed to safeguard our clients. We presume buy-and-hold investors are relatively conservative and would not move their digital asset holdings like traders. Therefore we have pre-set a cap of 50%.

To withdraw all your balance, you can send us a Policy Change Request to change the daily transaction cap to 99.9%. Then on the second day, you can simply transfer all the remaining balance out of the wallet.