Frequent issues when submitting proof of address
Common issues reported when submitting the proof of address document:
Error | Reason | Fix |
Bad image upload | Unable to extract data due to bad image quality |
Resubmit a higher quality image file Make sure it reflects your accurate name, address and issue date clearly |
Invalid document date | Document was not issued within the past three months | Make sure it has been issued in the past 3 months |
Invalid document type | Submitted document is not acceptable. |
Make sure it is an utility bill, mobile phone bill or a bank statement Make sure the name on your Passport or National Identity card is an exact match on the proof of address Make sure it is in English/ Latin characters |