FUSANG Support

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FUSANG Support

Account Management

Account Management

Frequently Asked Questions regarding change of account information, account recovery, custody management

Account information and recovery

I lost my phone or change my device, how do I reset my 2FA code?

Can I share my account with another user?

My Fusang account may have been compromised

I forgot my password, how do I reset it?

What is Fusang’s support operational hours?

How do I change my account information?

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Custody management

How do I customise wallet policy?

How do I change user roles within a Corporate account?

How does FUSANG protect user funds and securities holdings?

What are the difference between Frozen, Secure and Flash wallet?

What is the difference with SuperUser/User and Signer/Viewer?

How many users can manage my account?

Can a user be Signer in one wallet but Viewer in another wallet?

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